Document Validation Declined Reasons

Whenever a Document Validation fails due to inconsistencies in the document data or presentation, a declined reason is provided to indicate the specific reason. Here’s a list of declined reasons by country;

Colombia

Declined reason	Description
image_analysis_not_passed	Validates the document is not a photocopy (black and white)
document_not_recognized	A document was not recognized in the picture
ocr_no_text_detected	The OCR could not recognize any text in the document
empty_input_file	The file size of the picture is 0 bytes
underage	The date of birth does not match the legal age
age_above_threshold	The date of birth indicates that the person is too old
age_above_limit	The date of birth indicates that the person is too old
invalid_issue_date	The document was issued before the legal age
face_not_detected	The fake detection machine learning model did not find a face in the document
image_face_analysis_not_passed	The fake detection machine learning model found possible image alterations on the picture of the document
production_data_invalid_format	The production data has an invalid format
missing_text	The OCR could not recognize the production data/national registrar of the document
image_text_analysis_not_passed	The fake detection machine learning model found possible text alterations on the document
missing_date_of_birth	The OCR could not recognize the date of birth of the document
missing_issue_date	The OCR could not recognize the issue date of the document
missing_to_create_check	Missing inputs to perform background check to government databases
missing_names	The extracted information from the document is missing the first name or last name
identity_belongs_to_dead_person	The document found in government databases belongs to a dead person
document_expired	The document found in government databases is expired
document_unregistered	The identity of the person was not found in official government databases
data_not_match_with_government_database	The information extracted from the document does not match the official records of government databases
government_database_unavailable	The government database did not respond in time
government_database_check_failed	The background check to government databases failed
missing_document_number	The id document number was not found in the image.
missing_gender	The OCR could not recognize the gender of the document.
missing_mrz	The Machine Readable Zone was not found or could not be read in the document.
document_not_recognized	Indicates the document sent is not supported
front_document_not_found	Indicates the picture sent does not contain the front of a readable document
reverse_document_not_found	Indicates the picture sent does not contain the back of a readable document
blurry_image	Indicates the picture is too blurry and hence cannot be read
max_retries_reached	Indicates the allowed number of retries was exceeded

Brazil

Declined reason	Description
portrait_photo_illegible	The portrait photo is illegible (blur, glare, erasure, cuts, etc.)
perforations_illegible	The perforations on the document are illegible (blur, glare, erasure, cuts, etc.)
date_of_birth_does_not_match_with_photo	The age shown based on the document's date of birth does not match the age on the bearer's photo
missing_issue_state	The name of the issuing state is illegible (blur, glare, erasure, cuts, etc.)
missing_issue_agency	The issuing agency is illegible (blur, glare, erasure, cuts, etc.)
missing_issue_deparment	The issuing department/institute on the document is illegible (blur, glare, erasure, cuts, etc.)
missing_coat_of_arms	The coat of arms on the document is illegible (blur, glare, erasure, cuts, etc.)
missing_registration_number	The general registration number is illegible (blur, glare, erasure, cuts, etc.)
missing_issue_date	The date of issue is illegible (blur, glare, erasure, cuts, etc.)
missing_date_of_birth	The date of birth is illegible (blur, glare, erasure, cuts, etc.)
inconsistent_parent_names	The initials separating the mother's and father's names are illegible (blur, glare, erasure, cuts, etc.)
missing_cpf	The CPF number is illegible (blur, glare, erasure, cuts, etc.)
missing_origin_document	The origin where the document has been issued is blurred and/or has points of illegibility (reflection, erasure, slashes, etc.)
inconsistent_delegate_signature	The delegate's signature on the document does not meet standard conditions for the issuing state and year
blurry_image	The document is illegible (blur, glare, erasure, cuts, etc.)
document_is_a_photocopy	The document is a photocopy
irregular_alignments	The alignments of the data contained in the document do not match the standards of the issuing state and year.
missing_accents	The document lacks accents or other minor characteristics that vary among the issuing entities.
missing_security_elements	The ID card has irregular coloring and is missing security elements.
irregular_fonts	The fonts used for the data contained in the document are irregular for the standards of the issuing state and year.
traces_of_tampering	The photos have evidence of tampering.
missing_legal_institute_perforation	The document has irregular perforations which do not match those of the issuing entity.
image_face_analysis_not_passed	The document has another photo superimposed over the original.
invalid_format_for_naturally_field	The naturally field from the document is different from the standard in those state (Brazilian State)
invalid_ministry	The ministry on the CNH does not match the active ministry at the time of the document's issue.
max_retries_reached	Indicates the allowed number of retries was exceeded
empty_input_file	Indicates the file sent was empty
ocr_no_text_detected	Indicates no text was detected
document_not_recognized	Indicates the document sent is not supported
front_document_not_found	Indicates the picture sent does not contain the front of a readable document
reverse_document_not_found	Indicates the picture sent does not contain the back of a readable document

Mexico

Declined reason	Description
government_database_check_failed	The background check to government databases failed
invalid_curp	Validates if the logic of the CURP is consistent with the details found on the document
invalid_mrz	Validates if the logic of the MRZ is consistent with the data on the document and that verification digits are correct
missing_text	The OCR could not recognize the fields to validate the MRZ or CURP
max_retries_reached	Indicates the allowed number of retries was exceeded
empty_input_file	Indicates the file sent was empty
ocr_no_text_detected	Indicates no text was detected
document_not_recognized	Indicates the document sent is not supported
front_document_not_found	Indicates the picture sent does not contain the front of a readable document
reverse_document_not_found	Indicates the picture sent does not contain the back of a readable document
blurry_image	Indicates the picture is too blurry and hence cannot be read